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Knowledgebase: Troubleshooting
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I can receive but not send emails
Posted by Sanjeev Kanth on 04 July 2011 02:50 PM
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If you setup your POP3 email account in Outlook and you can receive but not send emails, please follow the instructions below: For Outlook 2003 - Start Outlook, go to ‘Tools’ and select ‘E-mail Accounts…’  - Select ‘View or change existing email accounts’ and hit ‘Next’  - Select the email account you’re having sending issues with and hit ‘Change’  - On the ‘Internet E-mail Settings (POP3)’ window, click on ‘More Settings…’  - Go to the ‘Outgoing Server’ tab and select ‘My Outgoing server (SMTP) requires authentication’ - Select ‘Use same settings as my incoming mail server’ - if not selected by default – and hit ‘OK’  - Hit ‘Next’ then ‘Finish’ to validate the changes  For Outlook 2007 - Launch Outlook; go to ‘Tools’ and select ‘Account Settings…’  - Select the email account you’re having sending issues with and hit ‘Change’  - Click on ‘More Settings…’ and go to the ‘Outgoing Server’ tab  - Check the box ‘My outgoing server (SMTP) requires authentication’ - Select ‘Use same settings as my incoming mail server’ – if not selected by default - then hit ‘OK’'  - Click on ‘Next’ then hit ‘Finish’ to validate the changes For Outlook 2010 - Start Outlook, go to the ‘File’ ribbon and click on ‘Accounts Settings’ - Click on ‘More Settings…’ and go to the ‘Outgoing Server’ tab - Check the box ‘My outgoing server (SMTP) requires authentication’ - Select ‘Use same settings as my incoming mail server’ – if not selected by default - then hit ‘OK’ - Click on ‘Next’ then hit ‘Finish’ to validate the changes. If following the above instructions doesn’t help to fix the issue, please follow this link to entirely review your email account settings. | |
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