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Knowledgebase: Troubleshooting
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I can not view online the updated version of my Website
Posted by Sanjeev Kanth on 04 July 2011 02:44 PM
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If after updating and republishing your Website, you can not view the changes online, we advise you to clear your Internet browser cache by following the instructions below: 1. If your Internet browser is Internet Explorer: - Launch Internet Explorer, go to ‘Tools’ [a] and select ‘Internet Options’ [b]  - Hit ‘Delete’ at the ‘Browsing History’ section level [a] then select ‘Temporary Internet files [b] (Leave the other checkboxes unselected) then hit ‘Delete’ [c]   - Then on the ‘Internet Options’ window, click on ‘Apply’ [a] and ’OK’ [b]  2. If your Internet browser is Firefox: - Launch Firefox, go to ‘Tools’ [a] and select ‘Clear Recent History’ [b]  - From the ‘Time range to clear’ dropdown list, select ‘Everything’ [a], select only 'Cache' from the ‘Details’ section [b] and hit ‘Clear Now’ [c]  3. If your Internet browser is Google Chrome: - Launch Google Chrome, hit the Wrench icon [a], select ‘Tools’ [b] then click on ‘Clear browsing data…’ [c]  - Select the ‘the beginning of the time’ from the ‘Obliterate the following items from’ [a] - Select 'Empty the cache' [b] - The hit ‘Clear browsing data’ [c]  4. If your Internet browser is Safari: - Launch Safari, click on the Cog icon [a] and select ‘Show Menu Bar’ [b] (Skip this step if the menu bar is already displayed on Safari and go to the next step).  - On the menu bar, click on ‘Edit’ [a] and select ‘Empty Cache…’ [b]  - Hit ‘Empty’ [a] on the displayed dialog box  If clearing your Internet browser cache doesn’t solve the issue, please follow these instructions: - Download and install the CCleaner Tool by clicking here - Once the download is finished, close your Internet browser - Locate the ‘ccsetup.exe’ file and double-click on it to launch the installation - Follow the instructions on the screen to complete the installation then launch CCleaner by double-clicking on the CCleaner icon on your Desktop - On the vertical left menu of CCleaner, click on ‘Cleaner’ - Then hit the ‘Analyze’ button and run the Cleaner by clicking on ‘Run Cleaner’ - Wait for the operation to complete then restart your Internet browser | |
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